Set up multi-factor authentication (MFA)

Applies to: WebinarJam and EverWebinar

Learn how to secure your account using multi-factor authentication (MFA).

MFA adds an extra layer of protection to your login. In addition to your email and password, you’ll need to enter a one-time code to access your account.

You can receive this code in two ways:

• Email (enabled by default)
• Authenticator app on your mobile device

You must have at least one method active at all times.

Choose your authentication method

You can:

• Keep email authentication only
• Add a mobile app as an additional method
• Switch fully to mobile app authentication

Using an authenticator app is generally more secure and does not rely on email delivery.

Enable mobile app authentication

When enabled, your authenticator app generates a new 6-digit code each time you log in.

Set up mobile authentication

1. Go to your account Profile
2. Click Enable mobile app
3. Enter your password and log out to continue

You’ll be logged out and guided through setup on the login screen.

Complete the setup

1. Log in with your email and password
2. Install an authenticator app if you don’t already have one
   (for example: Google Authenticator, Microsoft Authenticator)
3. Open the app and scan the QR code shown on screen
4. Enter the 6-digit code generated by the app
5. Click Continue
   

Save your recovery code

At the end of setup, you’ll receive a recovery code.

Enable email authentication

A one-time code is sent to your login email each time you sign in.

Email authentication is enabled by default, but you can turn it back on if needed.

To turn email authentication on:

1. Go to your account Profile
2. Click Enable email
3. Enter your password and confirm