Applies to: WebinarJam and EverWebinar

Learn how webinar notifications work and choose the right delivery method for your event.

WebinarJam allows you to send reminders and follow-ups using built-in email, external email services, SMS, or voice calls. Each option gives you a different level of control over scheduling, delivery, and automation.

Choosing the right notification method

Consider the following when deciding which method to use:

  • Keep everything inside WebinarJam → Use WebinarJam Mail
  • Use your existing CRM for automation → Use your own autoresponder
  • Deliver through your own mail server → Use SMTP
  • Increase last-minute attendance → Add SMS or voice reminders

You can combine methods. For example, you might send email reminders through WebinarJam Mail and add an SMS reminder 15 minutes before the session.

Once you’ve chosen your preferred method, follow the instructions linked in the relevant section below.

Email notifications using WebinarJam Mail

WebinarJam Mail is the built-in email system included with your account.

With WebinarJam Mail, you can:

  • Send a signup confirmation email
  • Schedule reminder emails before the webinar
  • Send follow-up emails after the event based on attendee behavior

For each webinar, you can create:

  • Up to 10 pre-webinar notifications
  • Up to 10 post-webinar notifications

WebinarJam Mail is the simplest option if you want to manage reminders directly inside your webinar setup.

Learn more:

Send notifications using your own autoresponder

Instead of using WebinarJam Mail, you can send emails through your own autoresponder or CRM.

When enabled:

  • WebinarJam sends registration data to your autoresponder
  • Your autoresponder handles email scheduling and delivery
  • You create and manage email templates inside your CRM

This option is useful if you already run your email marketing through a separate system and want full automation control there.

Learn more:

Send webinar notifications using your autoresponder

Use your own SMTP gateway

You can also connect a third-party SMTP service to deliver webinar emails.

When using an SMTP integration:

  • WebinarJam controls the timing of notifications
  • Your SMTP provider handles email delivery
  • You must configure API credentials in your account

Unlike autoresponders, scheduling remains inside WebinarJam, but delivery is handled externally.

Learn more:

Send SMS reminders (Twilio)

SMS reminders are available for the Last minute notification.

Key details:

  • Only one SMS reminder can be configured per webinar
  • It is sent 15 minutes before the scheduled session
  • Twilio integration is required

SMS reminders are typically used to increase live attendance shortly before the webinar begins.

Learn more:

Send voice call reminders (Twilio)

You can send an automated voice call reminder using a pre-recorded audio file.

Key details:

  • Only one voice reminder can be configured per webinar
  • It is sent 15 minutes before the scheduled session

Requirements:

  • Twilio integration
  • A publicly accessible MP3 file with your voice reminder

Voice reminders are often used for high-engagement events where attendance is critical.

Learn more: