Applies to: WebinarJam and EverWebinar

Use Twilio to send SMS and voice call reminders to your webinar registrants.

This helps you improve attendance with timely reminders, such as a message sent shortly before your webinar starts. You can set up a last-minute reminder to your participants, which will be sent 15 minutes before the webinar.

You Will Need:

  • A Twilio account
  • The Twilio Account SID and Auth Token
  • A Twilio phone number

Set up Twilio

  1. Go to Twilioand log in or create a new account.
    • Trial accounts allow message sending to verified numbers in specific countries only.
  2. In the account Console, click Get a phone number or go to Phone Numbers > Manage to create one.
    • Important: Verify the phone number if required. Unverified phone numbers cannot be used to send notifications.
  3. In the account Console, get the information you need to integrate with your webinars:
    • Account SID
    • Auth Token
    • Twilio phone number appears in this module when the number is created

Twilio account SID and auth token

Integrate Twilio with WebinarJam/EverWebinar

Connect Twilio with your account to enable SMS and voice messaging reminders for your webinars.

In WebinarJam:

  1. Go to Profile > Integrations
  2. Click SMS Gateways
  3. Enter your Twilio account credentials:
    • Account SID
    • Auth Token
    • Twilio Phone Number (do not include dashes in the phone number)
  4. Click Connect to add the account

Add SMS Consent

In accordance with Twilio's Messaging Policy, opt-in (user consent) is required when sending messages through Twilio. The SMS Consent text box ensures that you obtain user consent before sending an SMS reminder.

By default, the box displays the text: "I consent to receive SMS messages as part of this service." You can change this text as needed.

Important: Ensure to add a link to your privacy policy in the consent box to adhere to Twilio's policy. Without a valid link, the system will show an error.
Twilio error without a valid Privacy Policy link

Test the connection

Send a test SMS to verify that the credentials are correct. Enter a valid phone number and press Send Test SMS. Send a test SMS to test Twilio integration

To remove the integration or link to a different Twilio account, click the reset link below the Connected status indicator.

Use Twilio in your webinars

After connecting to Twilio, you can:

Troubleshoot delivery issues

Enable international messaging

If you are in a country outside of the United States, you may need to enable global permissions and the country or number range to which you want to send SMS messages. Twilio has global permissions to protect your account from abuse.

  • In your Twilio account, look for SMS Geo Permissions

Messages are not delivered

If the Twilio message log says your messages were sent, the delivery failure may be due to the phone provider. Providers may block certain types of messages or numbers to protect their customers from spam.

If you just created your Twilio account, you may need to confirm your account. If you need help, contact the Twilio support team.