Send notifications using WebinarJam Mail

Applies to: WebinarJam and EverWebinar

Webinar notifications are automated emails sent to people who register for your event. 

For each webinar, you can create up to:

• 10 pre-webinar notifications 
• 10 post-webinar notifications 

These emails help confirm registrations, remind attendees to join, and continue communication after the event.

Types of notifications

Notifications are divided into two groups: pre-webinar and post-webinar.

Pre-webinar notifications

These are sent to all registrants before the event begins.

• Signup Confirmation Message: Sent immediately after someone registers. (Enabled by default)
• Pre-webinar reminders: Scheduled reminders sent before the webinar start time. You define the timing.
• Last-minute reminder: Sent 15 minutes before the webinar. (Enabled by default)

Post-webinar notifications

These are optional emails sent after the event ends. 

You can:

• Configure timing (calculated based on the scheduled start time of the webinar)
• Use them to send a replay link
• Choose who receives them based on attendee behavior

Add or edit notifications

To manage notifications:

1. Edit your webinar in Full configuration
2. Go to Notifications > Reminder notifications

In Express configuration, scroll down to the Reminder notifications section on the same page.

To edit an existing email:

• Click the pencil icon to edit
• Click the envelope icon to send yourself a test email
• Click the X icon to delete (cannot be undone)

To add a new email: 

1. Click Add email 
2. Customize the email you want to enable in the editor window
3. Save and complete the Notifications step of the wizard

Customization options

You can customize the subject line, message content, and links using the built-in editor. 

The right-hand panel of the editor contains shortcodes you can copy and paste into your email. Shortcodes are variables placed inside {curly_brackets}. They automatically insert webinar or registrant information when the email is sent.

Timing rules

Email notification timing is based on the scheduled start time of the webinar (configured in the Schedules step).

Follow-up recipients

You can choose who receives each post-webinar email based on how they interacted with your webinar.

Use recipient filters to send follow-ups to:

• All registrants
• Those who attended
• Those who did not attend
• Those who attended and did or did not order
• Those who left before a certain time
• Those who stayed to a certain time but did not purchase