Applies to: WebinarJam and EverWebinar

Learn how to log in using multi-factor authentication (MFA).

After entering your email and password, you’ll be asked to enter a one-time passcode to complete your login. This code is sent to your email or generated by your authenticator app, depending on your settings.

Log in to your account

  1. Go to https://app.webinarjam.com/ 
  2. Enter your email address and password
  3. On the next screen, enter your one-time passcode

Where to find your passcode

The location of your code depends on your MFA method:

Authenticator app

  1. Open your authenticator app
  2. Find the code for your account
  3. Enter the 6-digit code shown

If you have multiple accounts in your app, make sure you select the correct one.

Email

  • Check your inbox for an email from webinarinfo@webinarjam.net
  • Subject: [WebinarJam] Verify your identity
  • Copy the code from the email and enter it on the login screen
Important:
  • Email passcodes are valid for 5 minutes
  • Only the most recent code will work
  • You can select “Remember this device for 30 days” to skip MFA on that browser. Only use “Remember this device” on a device you trust.

You will be asked for a new code again if:

  • 30 days pass
  • You clear your browser cookies
  • You use a different browser or device

Need help?

If you’re having trouble logging in, see Fix MFA login difficulties or click the “Can’t login?” option on the login screen to contact support.