Applies to: WebinarJam and EverWebinar

If you are unable to log in to your account, use this guide to identify the issue and follow the correct steps quickly.

Select the situation that matches what you are seeing to restore access.

Before you continue!

Make sure:

  • You are using the correct email address associated with your account
  • You check your spam or junk folder for password reset or verification emails

What is happening?

I forgot my password

Reset your password and regain access to your account:

Reset a Forgotten WebinarJam Account Password

I am prompted for a verification code and cannot log in

If you see a request for a one-time passcode (MFA), follow the instructions here: Log in Using a One-Time Passcode (MFA)

This article also covers what to do if the code does not arrive or does not work.

I cannot access my authentication app or backup method


If you are unable to complete multi-factor authentication using your usual method, use a recovery code instead: Log in Using a Recovery Code (MFA)

I want to change the email address on my account

If you wish to update the email address of your account, follow these steps: Change WebinarJam login email or password

Still unable to log in?

Click the gray “Can't login?” bubble in the bottom right corner of the login screen to use the WebinarJam Login Helper and submit a ticket if you need more help.

  • The email address used for your account
  • A screenshot of any error message you see
  • The browser and device you are using

Providing this information helps resolve the issue faster.