Applies to: WebinarJam and EverWebinar

Session logs allow you to review engagement and feedback from your webinar sessions. From the log, you can access chat records, poll results, survey responses, and attendee questions.

Access the session logs

To access the logs, click Log in the dashboard event menu to get results and feedback from a webinar session:

Event menu session log

A pop-up window opens where you can select the content you want to view. If the webinar has multiple sessions, choose the session from the drop-down menu.

Data available in the session log

Depending on your webinar configuration, the session log may include:

  • Pending chat messages (EverWebinar only)
  • Chat log download (CSV)
  • Poll results from the live webinar room (WebinarJam only)
  • Survey results from the registration confirmation page
  • Pending questions submitted by attendees from the replay room

Select a webinar session to download the chat

Pending chat (EverWebinar)

The Pending chat section displays chat messages waiting for moderation in an EverWebinar event. Pending chat messages appear when:

  • Live chat is enabled in the webinar configuration
  • Save real comments from real attendees is turned on

Each message includes:

  • the time the message was sent during the broadcast
  • the attendee’s name
  • the chat message

The time shown reflects when the message appeared relative to the start of the webinar.

Managing pending chat

You can review and moderate chat messages before they appear in the webinar chat feed. Options include:

  • Approve a message using the check icon
  • Delete a message using the X icon

You can also take bulk actions:

  • Approve lines – approve all pending messages
  • Delete unapproved – remove all unapproved messages

Pending chat messages

Approved messages are added to the stored chat log and may appear in the chat panel for attendees watching the webinar.

Pending questions

Pending questions display messages from two contexts:

  • WebinarJam events with a question box enabled in the replay room
  • EverWebinar events with a question box enabled in the live and replay rooms

Message timestamps are recorded in Universal Coordinated Time (UTC).

Pending question box messages

Manage questions

To respond to a question:

  1. Check your email notification for the question.
  2. Reply directly to the attendee using the contact information provided.

The email notification includes:

  • attendee name
  • attendee email address
  • the question submitted

You can mark questions as processed in the Log section by:

  • clicking the check mark next to a message
  • selecting Mark all as read

EverWebinar chat log

The chat log download from EverWebinar events includes:

  • Chat messages that were preconfigured in the webinar setup
  • New messages added by attendees in the webinar room
    • If Live chat is enabled and Save real comments from real attendees is turned on.

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