Cancel your subscription

Applies to: WebinarJam and EverWebinar

Learn how to cancel your WebinarJam or EverWebinar subscription using the self-service billing portal.

Each product is billed as a separate subscription. If you have more than one (bundled or separate), you may need to cancel each individually.

Access the billing portal

To update your billing address:

1. Click your profile icon in the top-right corner of your account
2. Select the Billing tab
3. Click Go to self-billing
   
4. On the login page, enter:
   • Your account email address
   • Your Order ID

Where to find your Order ID:

• In the Billing tab of your account
• In any payment confirmation email
• On an invoice (top-right corner)
  

Cancel your subscription

Once inside the billing portal:

1. Locate the subscription you want to cancel
2. Click Show details
3. Click the X icon to cancel the subscription
   

After you cancel:

• Your subscription will be marked as Pending cancellation
• You will not be charged again
• Your access remains active until the end of your current billing period
• Access will end on your next scheduled billing date