Applies to: WebinarJam and EverWebinar
Learn how to change your subscription plan directly from your account.
You can upgrade or downgrade your plan at any time, depending on your needs.
Change your subscription plan
From the Billing section
Click your profile icon in the top-right corner of your account
Select the Billing tab
View your current subscription and available plan options
Select a new plan
Confirm your selection
Example of upgrade or downgrade options. Exact options vary depending on the base subscription.
During the webinar
If your webinar is approaching the time limit included with your subscription, you can upgrade your subscription directly from the webinar room.
Note: This upgrade message does not appear for WebinarJam Enterprise or EverWebinar plans.
Click the upgrade link in the message and follow the steps to upgrade your subscription. Once the upgrade is complete, a confirmation message appears in the room, and the new time limit is applied to your running webinar.
How plan changes work
Upgrades:
Take effect immediately
A pro-rated charge is applied for the remainder of your current billing cycle
The exact amount is shown before you confirm the change
Downgrades:
Take effect at the end of your current billing cycle
Your current plan remains active until your prepaid period ends
Important:
Plan options may vary depending on your current subscription
Changes only apply to the selected product (WebinarJam or EverWebinar)