Applies to: WebinarJam and EverWebinar

At WebinarJam, we are dedicated to providing our customers with exceptional support and a seamless experience. To contact our support team, we recommend that you log in to our Help Center and submit a ticket or use the live chat during our dedicated chat hours.

Contact support from the Help Center

To get help:

• Log in to your account and click the help icon (bottom right)
• Log in directly to the Help Center using your account credentials

From there, you can:

• Start a live chat (during available hours)
• Submit a support ticket through the widget or the Submit a ticket option at the top

If chat is unavailable, you can submit a ticket from the same chat window.

Important: If you do not see the help icon, make sure you have accepted cookies in your browser. The help widget will not appear unless cookies are enabled.

Live chat hours

The Live Chat is available Monday to Friday (US Pacific Time).

Technical support

• 12:00 am – 5:00 am
• 7:00 am – 4:00 pm

Billing support

• 1:00 am – 4:00 am
• 9:00 am – 12:00 pm

If you cannot login

• Make sure you use the same credentials as you use to login to the WebinarJam app.
• If you do not remember your credentials, please reset your password on the WebinarJam account login page.
• If you need help, click the “W/EW” bubble in the bottom right corner of the login screen to use the WebinarJam Login Helper and submit a ticket for assistance from our team.