Change my invoice address

If you’ve moved or have a bill-to address that’s different from your credit card address, you can update the billing address on your WebinarJam or EverWebinar subscription invoices.

You may have a bundle subscription that includes both WebinarJam and EverWebinar or you may have separate subscriptions for each product. Depending on your subscription type(s), you may need to update your billing address in more than one place.

Access the billing portal

1. Click on the Profile icon in the top right corner of your WebinarJam account.
2. Select the Billing tab.
   • The window displays your most recent Order ID number and a button to access the self-service billing portal.
3. Click Go to self-billing to launch the self-service portal.
4. On the portal login page, enter your account email address and the order ID number shown in your account
   • The Order ID can also be found in any payment confirmation email or the top-right corner of any invoice.
     

Update your billing address

The inside of your billing portal will look something like this:

1. Locate the subscription(s) you want to update. Each white box on the page represents a separate subscription.
2. Click the location pin icon to see the current bill-to address for the subscription's invoices.
   
   
3. Update the billing address fields with your new information.
4. Submit the form to save your changes.