Connect an autoresponder or CRM

Applies to: WebinarJam and EverWebinar 

Connect an autoresponder or CRM to manage registrants, send follow-ups, and automate communication outside the platform.

Connect an autoresponder or CRM

To integrate third-party autoresponder services:

1. Click on Profile on the top-right side of your screen
2. Go to Integrations > Autoresponder Integrations
3. Select your provider and enter the required credentials to create a connection
   
4. Click Connect. 

Custom webhook

Use a custom webhook to send registrant data to a third-party service that is not natively supported.

Enter the base URL for your webhook endpoint. This is where WebinarJam or EverWebinar will send registrant data.

You can define specific paths or parameters later when creating automation rules inside individual webinars.

Trigger automations for repeat registrations

Enable this option to trigger webhook events again if a user registers multiple times for the same webinar using the same email address. When enabled, your webhook will receive data for the latest registration.

For example, if your webinar has multiple schedules and a user registers for more than one session, the integration rules will be triggered for each registration when this feature is enabled.

Use integrations in your webinar

After connecting an autoresponder or CRM, configure how data is sent from your webinars.

• Set up automation rules in your webinar settings to map registrants to lists or tags
• Send webinar notifications via your autoresponder

Disconnect an autoresponder

You may need to reset an integration if:

• Credentials (API key or password) have changed
• The integration is no longer working

To remove an integrated auto-responder, open the account profile and go to Integrations > Autoresponder:

1. Select the auto-responder you want to remove
2. Click the Reset link at the bottom of the window