Applies to: WebinarJam and EverWebinar.

Change the name and email address that send your webinar notification emails.

When a registrant receives a notification:

  • The From name displays as the host’s full name
  • The From email address displays as the host’s email address

You can update these details at any time as needed. 

Edit the sender name and email

To update a webinar’s notification sender details:

  1. Edit the webinar and go to Configuration > Webinar presenters
  2. Click the pencil icon on the host module
  3. Update the full name and email address
  4. Click Save and, then Save again to close the module

The webinar host and presenters

Using a custom domain email address (DKIM)

If you use a custom domain email address (for example, john@smithco.com), your domain must be authenticated with DKIM records in your account settings.

If DKIM is not configured correctly, you will see a warning message:

DKIM not configured warning

Learn more about the DKIM missing error, and how to authenticate your sender domains.

Using a free email address (Gmail, Yahoo, etc.)

If the webinar host has a free email address (such as Gmail, Hotmail, Yahoo, etc):

  • WebinarJam automatically replaces the sender email address with webinarinfo@webinarjam.net
  • The sender name will still display as the host’s name

This helps improve deliverability and reduces the risk of emails being marked as spam.