Applies to: WebinarJam and EverWebinar
When attendees report chat messages or webinars, the reports appear in the User Reports dashboard.
Depending on the reported issue and its category, the system automatically determines whether the report can be moderated by the account owner or needs to be handled by the WebinarJam team.
This article explains how to review and moderate reports assigned to you/account
owner.
Understand reports handled by WebinarJam
Some reports are automatically assigned to the WebinarJam team based on the reported issue and its category.
For these reports, you won't see the moderation form or the options to issue a warning, suspend a user, or take no action.
Instead, you'll see two sections:
Status: Shows the current status of the report.
Outcome: Shows the result of the review or the action taken by the WebinarJam team.
While the WebinarJam team is reviewing the report, its outcome will show as Under review.
The account owner cannot moderate these reports or change the action taken. Only the WebinarJam team can investigate and resolve them.
Review a user report
To review a report:
Go to User Reports in your account.
Find the report you want to review.
Open the report to view its details and supporting evidence.
For reports that can be moderated by the account owner, you'll see the following information:
Webinar: The webinar where the reported message was posted.
Reported by: The name of the person who submitted the report.
Reported user: The name of the person whose message was reported.
Reporter statement: Any explanation provided by the person who submitted the report.
Reported message: The chat message that was flagged.
Review the supporting evidence
Before taking action, review the available evidence to understand the context of the reported content.
The report can include:
Webinar recording: Review the webinar content to understand what was being discussed.
Chat: See the conversation around the reported message.
Uploaded files: View any supporting attachments submitted with the report.
Use this information to determine whether the reported message violates your content policies.
Take moderation action
After reviewing the report and its supporting evidence, choose one of the following actions:
Issue a warning: Send a warning to the user who posted the reported message. The user will receive an email notifying them of the warning.
Suspend indefinitely: Prevent the reported user from attending the webinar.
Take no action: Choose this option if you determine that no moderation action is necessary.
Add internal notes
You can add notes explaining your findings and the reason behind your decision.
These notes help other team members understand how the report was investigated and why a particular action was taken.
For example, if you decide not to take action, you can explain why you believe the reported message doesn't violate your content policies.
Select a resolution and close the report
Before resolving the report, select the appropriate resolution:
Policy violation: The reported content violated your policies.
No violation: The reported content did not violate your policies.
Insufficient evidence: There isn't enough information to determine whether a violation occurred.
Once you've selected the resolution and added your notes, resolve the report.
The report will then appear with a Resolved status in the User Reports dashboard.
If the reporter asked to be notified of the results, they will receive an email with the action chosen.