Applies to: WebinarJam and EverWebinar
If the WebinarJam team reviews a user report and takes action to block your webinar or chat comment, you can appeal the decision if you believe it was made incorrectly.
You can submit an explanation to the WebinarJam team and request that they review their decision.
Understand what happens when a webinar is blocked
If your webinar is blocked following a report, you'll see a message below the webinar name indicating:
"Blocked following a report. This webinar is unavailable and cannot be edited or deleted."
When this happens:
You can no longer view or edit the blocked webinar.
If the webinar was live, attendees will see that the webinar has ended.
The webinar host will be immediately removed from the room.
You can still appeal the moderation decision through the User Reports dashboard.
Submit an appeal
To appeal a blocked webinar or comment:
Go to User Reports in your account.
Find the report associated with the blocked webinar or comment. You can find the report by searching it via the webinar name
Open the report to review the moderation decision.
Review the reported issue, the outcome, and the action taken by the WebinarJam team.
Click the option to appeal the decision.
Enter an explanation of why you believe the decision should be reconsidered.
Submit your appeal.
When submitting your explanation, you can clarify why the reported content was appropriate or ask the WebinarJam team to reconsider its decision.
Understand appeal restrictions
Keep the following restrictions in mind before submitting an appeal:
One-month appeal window: You must submit your appeal within one month of the moderation decision.
One appeal per decision: You can appeal a moderation decision only once.
Make sure you provide all relevant information in your initial appeal, as you won't be able to submit another appeal for the same decision.
Track your appeal
Once you submit your appeal, the report will display an Appeal pending status.
To track your appeal:
Go to the User Reports dashboard.
Open the appeal filter.
Select the relevant appeal status.
Open the report to review its details and any updates.
You can track appeals using the following statuses:
Appealed: Reports for which an appeal has been submitted.
Appeal pending: Appeals awaiting review by the WebinarJam team.
Appeal upheld: The WebinarJam team has overturned its original decision.
Appeal rejected: The WebinarJam team has rejected the appeal. The webinar may remain blocked in this instance.