Applies to: WebinarJam and EverWebinar
The User Reports dashboard gives you an overview of chat messages and webinars reported by attendees. You can use it to review incoming reports, track their status, and monitor reports handled by your team or the WebinarJam team.
Access the User Reports dashboard
To access the dashboard:
Log in to your WebinarJam or EverWebinar account.
Navigate to User Reports from the top-right section.
The dashboard displays an overview of your reports, including:
Open reports: The total number of reports that haven't been resolved.
Critical severity: The number of reports classified as critical.
High severity: The number of reports classified as high severity.
Filter and find reports
You can find the reports by entering the webinar name or report ID. You can also use the available filters to find specific reports.
Filter by date
Filter reports by submission date.
Filter by status
Use the status filter to view reports based on their current status:
New: Reports that haven't been opened or viewed yet.
Under review: Reports that have been opened at least once.
Open: Includes all reports with a New or Under review status.
Resolved: Reports that have been resolved.
Note: Opening a new report automatically changes its status to Under review. Both New and Under review reports count toward your total open reports.
Filter by category
Filter reports based on the category selected by the attendee when submitting the report.
The available categories are:
Spam or unwanted content
Fraud, phishing, and other deceptive practices
Malware
Harassment and hateful content
Unwanted sexual content
Violence and gore
Child endangerment
Other
Filter by appeal status
Use the appeal filter to find reports for which an appeal has been submitted.
You can track appeals based on their status:
Appealed: Reports with an appeal submitted to the WebinarJam team.
Appeal pending: Appeals that are awaiting a decision.
Appeal upheld: Appeals where the original moderation decision was overturned.
Appeal rejected: Appeals that were rejected by the WebinarJam team.
Understand the types of reports
There are two types of reports in the dashboard, depending on who is responsible for reviewing and moderating them.
Reports you can moderate
Some reports can be reviewed and moderated directly by the account owner.
When you open one of these reports, you'll see the moderation form, which allows you to review the reported content, investigate the issue, and take an appropriate action.
You can issue a warning, suspend the reported user indefinitely, or choose not to take action.
Reports handled by WebinarJam
WebinarJam automatically assigns other reports to the WebinarJam team based on the reported issue and its category.
For these reports:
You cannot take moderation action as the account owner.
The report remains under review while the WebinarJam team investigates it.
The report displays its status and outcome, allowing you to track the decision.
The WebinarJam team is responsible for reviewing these reports and taking the appropriate action.
Track appealed reports
If you've appealed a moderation decision, you can use the appeal filter to find the relevant report and track its progress.
Open an appealed report to review the submitted appeal and the outcome of the WebinarJam team's decision.