Applies to: WebinarJam and EverWebinar
Learn how to update the billing address shown on your WebinarJam or EverWebinar invoices.
If your address has changed or your billing address is different from your payment method, you can update it in the self-service billing portal.
If you have multiple subscriptions (bundled or separate), you may need to update the billing address for each one individually.
Access the billing portal
To update your billing address:
Click your profile icon in the top-right corner of your account
Select the Billing tab
Click Go to self-billing
On the login page, enter:
Your account email address
Your Order ID
Where to find your Order ID:
In the Billing tab of your account
In any payment confirmation email
On an invoice (top-right corner)
Update your billing address
Once inside the billing portal:
Locate the subscription you want to update
Click the location pin icon to view the current billing address
Update the address fields with your new information
Submit the form to save your changes
Important:
If you have multiple subscriptions, you need to update each one separately.
Changes only apply to future invoices.
Click Show details to view or download previous invoices.
Updating your billing address does not update your payment method.