Applies to: WebinarJam and EverWebinar
Learn how to update the credit card used for your WebinarJam or EverWebinar subscription.
Depending on how your account is set up, you may have:
A bundled subscription (both products together), or
Separate subscriptions for each product
If you have multiple subscriptions, you may need to update your payment method for each one individually.
Access the billing portal
To update your payment details, you’ll first need to open the self-service billing portal:
Click your profile icon in the top-right corner of your account
Select the Billing tab
Click Go to self-billing
On the login page, enter:
Your account email address
Your Order ID
Where to find your Order ID:
In the Billing tab of your account
In any payment confirmation email
On your invoice (top-right corner)
Update your credit card
Once inside the billing portal:
Locate your subscription(s). Each box represents a separate subscription
Click the credit card icon(#1) to view:
Last four digits of the card
Expiration date
Click the pencil icon (#2) to update your payment details or add a new card
Important:
If you have multiple subscriptions, you’ll need to update each one separately. Updating one does not update others automatically.