Applies to: WebinarJam and EverWebinar
Learn how to cancel your WebinarJam or EverWebinar subscription using the self-service billing portal.
Each product is billed as a separate subscription. If you have more than one (bundled or separate), you may need to cancel each individually.
Access the billing portal
To access the portal:
Click your profile icon in the top-right corner of your account
Select the Billing tab
Click Go to self-billing
On the login page, enter:
Your account email address
Your Order ID
Where to find your Order ID:
In the Billing tab of your account
In any payment confirmation email
On an invoice (top-right corner)
Cancel your subscription
Once inside the billing portal:
Locate the subscription you want to cancel
Click Show details
Click the X icon to cancel the subscription
After you cancel:
Your subscription will be marked as Pending cancellation
You will not be charged again
Your access remains active until the end of your current billing period
Access will end on your next scheduled billing date
Pro tip
Planning to reactivate later? Some webinar content or account data may not be retained after account access ends. Contact support for more information about data availability and restoration options.
Important:
If your subscription renews on an installment plan, please contact our support team before canceling to ensure access does not close prematurely.