Applies to: WebinarJam and EverWebinar
If you’re having trouble logging in with a one-time passcode, use this article to resolve common issues.
I didn’t receive a passcode email
First, confirm which MFA method your account is using.
If the login screen asks for an authenticator app code, no email was sent
If it shows a masked email address, a code was sent to your inbox
If email MFA is active:
Check your spam, promotions, or junk folders
Search for emails from [email protected]
Pro tip: Add [email protected] as a safe sender in your email inbox to avoid future delays.
The code I received is invalid or expired
Email MFA codes:
Are valid for 5 minutes
Are replaced each time a new code is requested
If you see an error:
Click Resend or restart the login process
Use the most recent code
Copy and paste carefully
If emails arrive late:
Log in directly through your email provider (e.g. gmail.com)
Avoid desktop email apps that may delay delivery
I'm not sure which MFA method is enabled
If you can access your account, go to your Profile to view your active methods.
If you cannot log in: the login screen tells you where to look
App → check your authenticator
Email → check your inbox
If both are enabled:
You’ll be asked for the app code first
Click “Try another method” to use email instead
I can’t access my authenticator app
If you no longer have access to your app:
Use your recovery code (if saved)
Or select another available login method
Can I disable MFA?
MFA is required for all accounts. You must have at least one method enabled.
If both are active and you want to use only one:
Go to your Profile
Disable the method you don’t need
Important: If you disable the authenticator app, remove the WebinrJam entry from your app settings. Re-enabling it later requires a new setup.
Sharing login access
Sharing login credentials is not recommended.
Instead, create a Team member account so each user can:
Log in securely
Set up their own MFA