Applies to: WebinarJam and EverWebinar
If you are unable to log in to your account, use this guide to identify the issue and follow the correct steps quickly.
Before you continue!
Make sure:
You are using the correct email address associated with your account
You check your spam or junk folder for password reset or verification emails
What is happening?
I forgot my password
Reset your password and regain access to your account: Reset a forgotten account password
I am prompted for a verification code and cannot log in
If you see a request for a one-time passcode (MFA), follow the instructions here: Log in using a one-time passcode (MFA)
This article also covers what to do if the code does not arrive or does not work.
I cannot access my authentication app or backup method
If you are unable to complete multi-factor authentication using your usual method, use a recovery code instead: Log in using a recovery code (MFA)
I want to change the email address on my account
If you wish to update the email address of your account, follow these steps: Change your login email or password
Still unable to log in?
Contact the support team for assistance. In your message, include:
The email address used for your account
A screenshot of any error message you see
The browser and device you are using
Providing this information helps resolve the issue faster.